Shipping & Returns
We usually ship the next business day if possible. We are located at 1010 Levee St, Dallas, TX 75207. You can check the FedEx transit time from here to your location on the FedEx Website. Orders received on the weekend usually ship on Monday.
Shipping to Canada:
The most economical way to ship to Canada is usually USPS. The cost for our Advanced Series Watercolor shipping is around $75.00 to Canada. You will be able to select United States Postal Service as a shipping option. Contact us for details.
We do ship to Australia, New Zealand, Great Britain. USPS is the most economical. Shipping cost is determined by your location and the weight and size of your order. It may take as long as 3-4 weeks for your order to arrive. You may have additional duty to pay depending on your country.
We get a lot of orders for our ‘Combo Watercolor Package’ $136.00 US. This package does not include the tripod (therefore reducing the weight and size/shipping cost). Average shipping cost to Australian for the Combo is $65.00
You may be able to check the United States Postal Service as a shipping options while ordering, if not send us an e-mail with the products you are interested in plus a shipping address and we will e-mail you a quote.
If you are unhappy with any of the products you order for ANY reason, feel free to return the unused item(s) within 30 days. Freight costs are the responsibility of the customer, for all merchandise returned, for any reason other than En Plein Air Pro’s error, damage or defect. Write us a note on the reverse side of your packing list advising us of the reason for the return.
If there is any damage or defect, to anything in your order, please contact us at email@example.com as soon as possible. A return authorization must be coordinated with us before defective merchandise is returned. Otherwise, shipping charges will not be refunded.
We will repair or replace a defective easel or palette for 1 year from date of purchase. We have a 180-day warranty on tripods
If you are returning an item(s), please address the package to:
En Plein Air Pro
Attn: Returns Department
1010 Levee St.
Dallas, TX 75207