Get Answers to many of our
frequently asked questions.

 

Technical Questions

Does the easel tilt to flat (horizontal)?

The ‘pan head’ of the tripod allows easel adjustment from horizontal to vertical.

What is the difference in the easels?

The Advanced Series Watercolor and the Traveler use the same size easel (12×16) a retractable brush holder.  The Oil and Acrylic and our new Professional Series use an aluminum panel holder.

Can I do ½ sheet watercolors?

Yes, one method is to tape the paper to a piece of Gatorboard Then clamp it to the easel using a couple of  clothespin type clamps.  Look at our endorsement page to see how Keiko does it.

What is the difference in the Advanced Series Watercolor and the Traveler Series?

The Advanced Series has a thermoformed palette shelf /cover. The Traveler has a tripod shelf and a folding travel palette.
The Advanced uses a Slik U8000 tripod. The Traveler uses a 2001UT tripod that is smaller and fits in the Backpack.

The Advanced weighs 8.5 lbs, the Traveler weighs 7lbs

Both set-ups use the same easel with brusholder and waterpail.

Does the Advanced Palette Shelf with cover fit on the Traveler 2001UT Tripod?

Yes it will fit, but we feel the smaller tripod does not give the stability that you have with the 660

Will the Advanced Series easel, palette /cover and Slik U8000 tripod fit in the Traveler Backpack?

Yes it will fit, but the tripod will either stick out the top or will have to be strapped to the outside. We furnish a separate tripod bag for this.  Put a note on your order that you want a backpack instead of a travel bag.

Can I use the easel in a sitting position?

Yes,  adjustments are made in the large leg latches of the tripod. Tripod pan head adjusts the angle and the center column of the
tripod can be raised or lowered for proper height.

What are the weights of the various systems?

Advanced Series Watercolor (complete)  8.5 lbs

Traveler (complete) 7 lbs

Oil and Acrylic  9  lbs

Professional Series Oil & Acrylic   9 lbs

What if I want to do both watercolor and oils?

Order the Advanced Series watercolor Easel and the Oil and Acrylic Retrofit (oil palette, panel holder, turps jar)  This will give you a brush holder on your easel.

Does my order include a tripod?

All of our complete packages included a tripod. The Slik U8000 comes with the Advanced Series Watercolor and Oil & Acrylic packages. The Sunpak 2001UT comes with the Traveler package.

Ordering Questions

What is your warranty and return policy?

If you are unhappy with any of the products you order for ANY reason, feel free to return the unused item(s) within 30 days. Freight costs are the responsibility of the customer, for all merchandise returned, for any reason other than En Plein Air Pro’s error, damage or defect. Write us a note on the reverse side of your packing list advising us of the reason for the return.

If there is any damage or defect, to anything in your order, please contact us at info@enpleinairpro.com as soon as possible. A return authorization must be coordinated with us before defective merchandise is returned. Otherwise, shipping charges will not be refunded.

We will repair or replace a defective easel or palette for 1 year from date of purchase.  We have a 180 day warranty on tripods

If you are returning an item(s), please address the package to:

En Plein Air Pro
Attn: Returns Department
215 Valley Lane
PO Box 1575
Kennedale. TX  76060

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Make sure you have entered the correct State that you reside in on the registration form.

I don’t want to use PayPal, do you take credit cards?

Yes, under the ‘PayPal LOG-IN’  is a space to order as a guest.  We take all major credit cards Mastercard, Visa, Discover, AmEx

Can I order by phone?

Yes, email us your name and phone number and a good time to call between 8:30 and 4:30 Central Standard Time or You can call and leave a message at (817) 330-4014.

Shipping Questions

When will my order ship?

We usually ship the next business day if possible. We are located at  215 Valley Lane, Kennedale, Tx 76060  You can check the UPS transit time from here to your location on the UPS Website.  Orders received on the weekend usually ship on Monday

Do you ship to Canada?

Yes, most economical way is USPS. The cost for our Advanced Series Watercolor shipping is around $50.00 to Canada. You will be able to select United States Postal Service as a shipping option. Contact us for details.

Do you ship overseas?

Yes we ship to Australia, New Zealand, Great Britain, The USPS is the most economical. Shipping cost is determined by your location and the weight and size of your order.  It may take as long as 3-4 weeks for your order to arrive.  You may have additional duty to pay depending on your country.

We get a lot of orders for our ‘Combo Watercolor Package’ $128.00 US. This package does not include the tripod (therefore reducing the weight and size/shipping cost)  Average shipping cost to Australian for the Combo is $65.00

You may be able to check the United States Postal Service as a shipping options while ordering, if not send us an e-mail with the products you are interested in plus a shipping address and we will e-mail you a quote.